I recently bought my new Rav4 Hybrid here and had a great experience that I’d love to share! For context I had been car shopping for a couple months and wasn’t feeling super optimistic from experiences at other dealerships and continuous research. I saw before that Wellesley Toyota was a reputable dealership, but was a little further from my area.
I happened to be in the area the night before Thanksgiving and decided to stop by last minute without an appointment. I gave a quick call before stopping by and Trung Le, who I spoke with on the phone, already had a car waiting for me to check out when I got there. He was super informative with all the features the car had to offer and transparent with pricing. He also showed me a few other options and offered Black Friday dealership specials. I felt comfortable putting a deposit down the same day.
The following night I had re-considered the car and found one at a different dealer that was more suited for me. The next day I shared this with Trung and he worked his magic on getting me my dream car from the features to the color I wanted. He graciously helped me with this on his day off nonetheless! He was quick to respond, friendly, and understanding throughout the whole process.
The following day I went in to finalize the paperwork and finances. Trung and his manager worked with me on offering a competitive trade in value for my old car. Then, I met with David from finance and he was very friendly and thorough in explaining everything and highlighting key takeaways to note about my new car’s warranties and offerings.
When it was time to pick up my new car the process was both informative and quick thanks to the help of Alex and Trung. I’m very happy with my decision and am loving my new car! I sincerely mean this when I say this dealership is well worth the drive if you live a little further and definitely has earned its positive rating. I’ve already recommended it to friends and family and will continue to do so! Thank you again to Trung, David, Alex and Wellesley Toyota for all their help!